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Selling Diagnostic Repairs Profitably – Part 2

January 16th, 2019 by

  Today, we are continuing our topic from last week of Selling Diagnostic Repairs Profitably.   “Emotional Bank Accounts” Once a system of tracking time is in place, the next item to address is the “emotional bank accounts” of owners and staff. Service advisors (who are most often owners with a technical background) frequently fail

Selling Diagnostic Repairs Profitably (Part 1)

January 7th, 2019 by

Most automotive repair shops are still using the same methods to charge customers for diagnosing problems that were used 20 years ago. Big mistake! Most of today’s automotive technicians work diligently to remain technically competent to service and repair their customers’ vehicles. However, many shop owners, managers, and service advisors continue to use outdated techniques

New Year’s Resolutions and What To Do Next

January 3rd, 2019 by

This week, I want to talk about New Year’s resolutions, and what to do next. First of all, forget about New Year’s resolutions. They don’t work. Don’t waste your time. Setting goals is very different from setting New Year’s resolutions, and of course, we talk about how to set goals all the time on this