About Us

About RLO Training

Learn About Us and Our Team

RLO Training was founded in 1985 in response to an immediate need for highly effective, industry-specific, and top quality training for automotive service professionals. RLO Training began offering workshops in 1988, and in 1991 Bottom-Line Impact Groups (BLIG) was created. BLIG provides auto repair shop owners with a continuous improvement process and a support network.

In 2004, RLO Training began instructor-led live automotive training online. This is not a recorded video: this is a live auto consultant speaking to multiple students in different locations. Over a decade of experience in this field of information delivery allows our expert automotive instructor to provide the same high-quality and in-depth auto repair shop training, be it online or in person.


We deliver quality training and the Bottom-Line Impact Groups because we see lives being changed.

The shop owner, who hasn’t taken a real vacation in years, now gets to spend two weeks with his wife and kids – and actually enjoy it!

The owner who knows he needs changes in his business, but doesn’t know where to begin, commits to an Action Plan formulated with his supporting members of his Group.

The Service Advisor who is nice to the customers but needs supervision becomes an Advisor who is confident and professional, and is strategically in charge of the conversations with customers.

We are here to provide training and peer support in order to change lives and impact the future of the automotive industry.

Meet Our Team

Dan Gilley

Director

Background: Dan’s automotive career began when he bought, repaired and sold a 1959 Cadillac convertible at age fourteen. Since that time Dan worked as both a technician and service advisor at several independent repair shops and new-car dealerships.

Dan’s real skills were developed as an independent auto repair shop owner for over twenty years. Early in his career Dan became passionate about learning all he could about the auto repair business. He attended seminars, business schools and was a member of RLO’s Bottom-Line Impact Groups™. Dan joined the RLO team in March of 2003 as a full time instructor and coach sharing his passion with others.

RLO Training: In 2010 Dan became President and owner of RLO Training. He continues to passionately work to further the automotive industry and encourage shop owners and their teams in achieving personal and professional best. Dan and his team are continually updating their multiple workshops and creating new, different and specific courses for the industry. Dan strives to maintain RLO Training as the unsurpassed training company to provide the most profound impact on the automotive industry.

Hobbies: Spending time with family and reading

Favorite famous vehicle: 1968 Ford Mustang GT from “Bullitt”

Favorite food: Chicken enchiladas made by Paula

John Wafler

Facilitator

Background: John Wafler has spent all of his working career in the automotive industry and has experienced most every position in an automotive repair facility (yes, he started as a technician back in 1982) and has also owned his own automotive repair business for several years. This background, in addition to the post-secondary education he received in Business Management, Marketing, and Computerized Management Systems, gives him a unique perspective on what it takes to be a successful business owner in today’s challenging automotive aftermarket service industry.

John also worked as a Systems Integrator/Franchise Consultant/Management Trainer for Pace Automotive Systems in Canada for seven years and for Horizon Training and Management for the next five years, where he was introduced to RLO Training and the “Series One” Automotive Management Workshops developed by Bob O’Connor.

RLO Training: John started as a Bottom-Line Impact Groups Facilitator with Bob O’Connor back in 2001, and since then has helped hundreds of shop owners achieve high levels of success through his training, facilitation, and coaching.

Hobbies: Outdoor activities, basketball, golf, RC helicopters and airplanes (real and RC!)

Hidden talents: Play piano, orchard/vineyard skills

What or who inspires you: Shop owners that “get it”, “implement it” and “have success with it!”

Pets: 6 lovely hens and 2 dogs.

Favorite food: Seafood…mmmm!

Barry Barrett

Sales Trainer

Background: For fifteen years, Barry has been in sales. This has allowed him to converse with many different people which is his passion. He loves talking with people; he loves listening to people. Barry’s background was dedicated to the automotive industry for four years when he thrived as a Service Advisor. During this time, Barry mastered the skills necessary for a good service advisor: communication, patience, and of course more sales!

RLO Training: Barry joined the RLO Training team in 2014, and he loves it! Barry is the Director of Sales and is responsible for all Service Advisor training. Additionally, Barry is in demand as a keynote speaker and presenter, and he leads workshops at events all over the country. Barry challenges his audiences with greater vision and the encouragement to make changes and to leave fear behind.

Hobbies: Golfing with his son and attending his daughter’s gymnastic events.

What or who inspires you: Zig Ziglar, the biggest sales inspiration and most important person Barry has never met.

Dave Turner

Facilitator

Background: Dave is an entrepreneur who has been involved almost every aspect of the automotive industry. He is a former repair shop owner and holds advanced Business Management degrees. He was president of his local auto association, became an instructor at a nearby vocational college, and hosted a radio talk show. He was also a distributor of RO Writer software, and it was in this capacity that he began coordinating and facilitating user group meetings.

RLO Training: Dave is a facilitator and coach with RLO Training. He has a long record of successfully guiding clients in finances, productivity, goal setting, and life/work balance. His extensive knowledge of industry successes encourages auto repair shop owners, and they consistently seek his advice and counsel.

He and his wife Colleen live in Montana and enjoy traveling together. Dave appreciates everything to do with computers including repair, recovery, design and networking.

What or who inspires you: astronauts Neil Armstrong and Jim Lovell. His father was involved with the testing of the LEM, and even played a part in saving the life of Neil Armstrong before he landed on the moon!

Pets: a yellow lab named Jazz.

Favorite foods: any Mexican food and meats that he has smoked himself.

Hidden talents: Wood working, computers and making furniture.

Kevin McCuen

Facilitator

RLO Training: Kevin serves a facilitator for our Group processes. He coaches numerous shop owners and managers, and still remembers personal and business details that impact their lives. Kevin’s strong work ethic, loyalty and determination are the foundation for his success. His pursuit of excellence in all things transfers well to his coaching clients.

Background: Kevin’s former career as a pastor where he directed a leadership school for young adults perfected his skills in facilitating team discussions, mentoring, and improving group communications. These experiences have defined Kevin as a people-person and an outstanding facilitator. He is passionate about investing in all generations of people and helping them become successful in life.

Hobbies: Taking his family and grandchildren to the park, to the beach, reading to them, or building Lego worlds. He is happily married to his wife DeeAnn.

What or who inspires you: My wife, my children, and grand kids inspire me. What inspires me is helping people succeed in life. Seeing them overcome obstacles in their business and in their personal lives and families. If I can contribute to that, then I feel like my life counts for something good.

Hidden talents: Administrative/Organization skills.

Pets: We have had three Golden Retrievers. They are the best!

Favorite foods: A good barbecued steak, donuts, and most any kind of homemade pie.

Vic Tarasik

Major Accounts

Background: After nearly 30 years of successfully operating Vic’s Precision Automotive, a fourteen bay automotive repair facility located in The Woodlands, TX, Vic Tarasik sold his beloved shop; however, he remains in the industry he loves. Nationally, Vic is very involved in the Auto Care industry. He served as the Chairman of the Auto Care Association’s Car Care Professionals Network and served on the Auto Care Association Show Committee for AAPEX, the largest automotive event in the US. He currently serves on the Government Affair committee for the Auto Care Association.

RLO Training: He is currently the Major Accounts Director with RLO Training. Public speaking, business management, finance and leadership skills are some talents he acquired that make this position perfect for him. Vic currently resides in Conroe, TX with his wife, Marlene.

Hobbies: Photography, classic cars, acting as a contributing author to Shop Owner Magazine, and traveling with his spouse.

Favorite vehicle: 1970 GTs; any classic muscle car

Pets: 2 Black Cats

Favorite Quote: “I have not failed. I have just found 10,000 ways that will not work.” – Thomas Edison

Daria Tighe

Business Development

Background: With years of experience in sales development and sales practices, Daria has a proven track record of a quality sales professional. Her knowledge of revenue-generating processes and business growth techniques qualify her as an industry specialist.

RLO Training: Daria provides business development opportunities and focuses on client satisfaction. Her understanding of the needs of her clients lends to her exceptional account management relationships. Daria is an accomplished leader with a superior work ethic and consistently exceeds her goals.

Hobbies: efficiency and organization, nutrition and fitness

Favorite vehicle: Mazda

Pets: 1 cat

Paula Gilley

Director

Job at RLO Training: Paula keeps the books, coordinates training, and does whatever Dan tells her.

Favorite food: Chocolate

Hobbies: Reading, cooking

Hidden talent: Embarrassing my daughters

Rebekah Gilley

Group Admin

Job at RLO Training: Rebekah is responsible for Group billing and the smooth operations of the RLO office.

Favorite food: Homemade tacos

Hidden talent: Crocheting

Favorite famous vehicle: Mini Coopers from “The Italian Job”

Rebecca Maiten

Member Services

Job at RLO Training: Rebecca takes care of all the details related to training courses.

Favorite food: Ice Cream

Hidden talent: Musical theatre, Historical costuming

Pets: 1 dog

Ron Andrade

Logistics Director

Job at RLO Training: Ron directs the IT department and is in charge of all creative services.

Hidden talent: Photography- published a “how-to” book on improving photography abilities

Dream: Live in Phoenix

Fun Fact: Has traveled to six of the seven continents