RLO Training was founded in 1985 in response to an immediate need for highly effective, industry-specific, and top quality training for automotive service professionals. RLO Training began offering workshops in 1988, and in 1991 Bottom-Line Impact Groups (BLIG) was created. BLIG provides auto repair shop owners with a continuous improvement process and a support network.
In 2004, RLO Training began instructor-led live automotive training online. This is not a recorded video: this is a live auto consultant speaking to multiple students in different locations. Over a decade of experience in this field of information delivery allows our expert automotive instructor to provide the same high-quality and in-depth auto repair shop training, be it online or in person.
We deliver quality training and the Bottom-Line Impact Groups because we see lives being changed.
The shop owner, who hasn’t taken a real vacation in years, now gets to spend two weeks with his wife and kids – and actually enjoy it!
The owner who knows he needs changes in his business, but doesn’t know where to begin, commits to an Action Plan formulated with his supporting members of his Group.
The Service Advisor who is nice to the customers but needs supervision becomes an Advisor who is confident and professional, and is strategically in charge of the conversations with customers.