Advanced Selling Skills For The Service Advisor
For Owners, Managers, Service Advisors • 80 AMI Credits
5 days all-inclusive
In this day of intense competition, in the current economy it has become imperative that Service Advisors take their selling skills to an advanced level.
Five days of intense, heavy-duty Service Advisor training and scrutinized role-play training helps convey advanced methods of: selling vehicle inspections; factory-scheduled maintenance; diagnostic time; OE parts & holding your non-OE customary margins; and promotional credit and extended service contracts.
Service Advisors also learn to master overcoming common objections including pricing issues and customer complaints; proven up-selling techniques; building-up hours-per-RO (HPRO); telephone closing techniques; building customer CSI; handling difficult customers-and prospective customers; and much, much more.
Note: this is one of the most advanced, intense “heavy-hitter” workshops directed specifically toward Service Advisors and is presented in a face-to-face format only.