Summer is in full swing, and most shop owners have been experiencing steep surges in customer traffic. However, if not prepared-for and controlled, this increased business may not actually help the profitability of the shop. Being busy is not as important as how you are being busy. Increased customer traffic that comes as a result
Today, we will be finishing up our look at 15 critical daily functions to be successful in your shop. Please click here to read the first part of this article, and click here to read the second part. 11. SNAIL MAIL A great deal of valuable information arrives daily via the US Postal Service. As
Today, we will be continuing our look at 15 critical daily functions to be successful in your shop. To read the first part of this article, which contains the first 5 daily functions, please click here. 6. REPAIR ORDER AUDITING It is vital to audit your repair orders. Observations indicate that overall, the industry could
Most of the world’s population would agree that humans are creatures of habit, and that once we fall into a habitual routine, it is quite often very difficult for us to make a change, even if it would lead to significantly less business stress, smoother operations, and more profitability. Recent observations in our industry indicate
The vast majority of service advisors at independent shops are both ill-equipped and poorly trained. That can severely limit a shop’s chances of successfully competing in today’s marketplace. New-car dealerships have pulled out all the stops to acquire and retain the service business for the the vehicles they sell. They’re also repairing and servicing other