Repair shops have to be aggressive about acquiring enough business to not only sustain themselves, but to grow as well. Following are some ideas for your service advisor to utilize on daily basis to keep business coming in the door: 1. Review your workload and reschedule future appointments for today or tomorrow. Customers are often
Last week, we talked about the most important skills and abilities of a Service Advisor. This week, join us as we cover the facets of the job that are most important for a Service Advisor to master. Vehicle Inspection All shops should be focusing on performing vehicle inspections, and the responsibility for selling those inspections
Maximizing production and profits in the auto repair business today requires having service advisors who are fantastic at winning and keeping customers, and executing profitable transactions! Here at RLO Training, we telephone-shop service advisors, audit shop repair orders, and evaluate the financial statements of independent auto repair shops, and in doing so, we have noticed
If you’re like most shop owners, you’re always on the lookout for quality talent and you’ve probably tried a number of things to attract the right person. Have you considered your Service Advisor pay plan? We can help with that. Think about these: Writing a Great Advertisement Pay Plans Training Mentoring Performance Reviews Before getting
It seems that stories about employee theft are in the news more and more. Unfortunately, anyone can become one of these stories; even the best employee can be tempted to steal from his or her employer. The U.S. Chamber of Commerce estimates that 75% of all employees steal at least once, and half of these