In this time of intense competition, service advisors need to take their selling skills to an advanced level.
This workshop is presented in five days of intense, heavy-duty training. It includes role-play training that
helps convey advanced methods of: Selling vehicle inspections, factory-scheduled maintenance, diagnostic
time, OE parts, promotional credit, and extended service contracts.
Your service advisor will also learn to overcome common objections such as pricing issues as well as
use proven up-selling techniques, telephone closing techniques, build customer CSI, handle difficult or
prospective customers, and more.