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Increased Customer Satisfaction Through Improved Communications

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Increased Customer Satisfaction Through Improved Communications

For Owners & Managers • 6 hours (also available as a webinar)

Customer satisfaction is the number one driving force in any business.

In this workshop attendees learn how customer satisfaction leads to increased profits; the 10 top reasons customers buy additional services; skills required by today’s service staff; methods to improve Service Advisor efficiency; how to write a profitable repair order; the 14 habits of highly successful technicians; and much, much more.

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