It was incredible! Not only did I leave the training with several useful ideas and tools, but I actually enjoyed and looked forward to going the second day. It was motivational and inspired me to really dig in and commit to learning how to be the best sales person and provide the best experience for my customers that I can. -Ashley at Bret’s Autoworks
Gaining the Necessary Skills to Advise
Your repair shop’s key position is the Service Advisor. We understand that customers come to you with a specific need in mind and the service advisor is the first line of defense. RLO Training understands how important this position is to the success of your shop. Communication and listening intently are vital in any relationship. It’s especially important with the Customer-Service Advisor relationship because they each could be speaking two different languages. Of course, the service advisor will have a higher level of automotive technical understanding. And often, the customer is coming with minimal understanding of a symptom. That’s all a good service advisor will need to build that bridge to the technician that will solve all their performance issues. Keeping the shop running smoothly is usually the responsibility of an experienced Service Advisor. There is a lot to be gained from simply being on the floor for 20 and 30 years. If you don’t have that long to get your service advisor up to the highest standards, then use our service advisor training to make sure your shop runs smoothly. The service advisor is invaluable to a repair shop. This could easily be the position that determines whether you have a customer-for-life or first time-last time visitor.
Does your Service Advisor
- Properly answer phone?
- Know how to handle price shoppers?
- Ask for appointments when the phone rings?
- Sell needed services?
Do YOU have time to train them?
RLO Training coaches and trains shops to run smoothly and profitably.
- Service Advisor Skills
- Advanced Selling Skills for the Service Advisor
- Service Advisor Mastery Program