April 30th, 2018 by

S.M.A.R.T. goals are widely used across all types of environments. Setting goals that are not set against these guidelines give us little to really measure or achieve. So as you set your goals, we encourage you to use these guidelines: Specific – A specific goal has a much greater chance of being accomplished than a

RLO Training & the Bottom Line Impact Groups

April 28th, 2018 by

RLO Training is built upon the idea that peers working together and investing in each other can impact our businesses, leadership, and life. The purpose of our Bottom Line Impact Groups is to drive value into our member shops and collectively raise the value of everyone’s businesses as we apply sound business principles and execute

Be Memorable in Meetings

April 22nd, 2018 by

You are a leader. Why not be a memorable one? Do things to set yourself apart as a leader and create memorable moments. An important part of being memorable as a leader is listening well, making certain your people feel valued, and having meetings that are productively interactive. However there are some little things you

Get LEAN! Make Your Processes Easier, Better, Faster, Cheape

April 18th, 2018 by

What if there were changes you could make to your business that would simultaneously improve customer service, enhance employee morale, and increase profitability? Would that be something of interest to you as a business owner? LEAN is a method of process improvement designed to do all three of those with little or no investment in

Four HR Mistakes that May Come Back to Bite You

April 10th, 2018 by

As your repair shop grows, you will no doubt be faced with issues along the way. HR issues can be a huge obstacle to growth and the day-to-day running of your business. Adding personnel quickly to meet demand and then attempting to manage the growing team can lead to costly mistakes along the way. As

The Power of Peers

April 4th, 2018 by

Being involved with peers has a tremendous impact in growing your business and driving growth and success. We engage other companies in the channel. The first step in getting value out of peer groups is to start. So often I hear of people who express interest, and yet, few people actually do something with that