Is Your Service Advisor Selling Everything They Can?

Last week, we talked about the most important skills and abilities of a Service Advisor. This week, join us as we cover the facets of the job that are most important for a Service Advisor to master. Vehicle Inspection All shops should be focusing on performing vehicle inspections, and the responsibility for selling those inspections

How Well is Your Service Advisor Performing?

Maximizing production and profits in the auto repair business today requires having service advisors who are fantastic at winning and keeping customers, and executing profitable transactions! Here at RLO Training, we telephone-shop service advisors, audit shop repair orders, and evaluate the financial statements of independent auto repair shops, and in doing so, we have noticed

Finding the Right Service Advisor Can be a Real Nightmare

If you’re like most shop owners, you’re always on the lookout for quality talent and you’ve probably tried a number of things to attract the right person. Have you considered your Service Advisor pay plan? We can help with that. Think about these: Writing a Great Advertisement Pay Plans Training Mentoring Performance Reviews Before getting

Preventing Employee Theft

It seems that stories about employee theft are in the news more and more. Unfortunately, anyone can become one of these stories; even the best employee can be tempted to steal from his or her employer. The U.S. Chamber of Commerce estimates that 75% of all employees steal at least once, and half of these

Repeat and Referral Customers

There is a great principle of marketing that tells business owners that the majority of clients will be either repeat clients or referred clients. This is a wonderful idea, but many owners believe an inaccurate version of this theory. They believe that these repeat or referred clients will come to them without any effort. This