In an ever-increasing competitive world where auto repair shops face an uphill battle, creating a solid business plan helps minimize the risks. Over the years, we’ve had the opportunity to work with thousands of shop owners, providing advice and tools to help them grow a profitable business. We’ve discovered that one common
Do you have issues with technician retention? Most shop owners would say “Yes!” Last time, we talked about why a tech might want to leave their position and seek work elsewhere. Today, we are addressing how to get good techs to stay working with you. Track Performance Externally and Internally Shop
Are you having difficulty retaining qualified techs? The majority of auto repair shop owners in North America respond to this question with an emphatic “Yes!“ Are you a determined and progressive shop owner, manager, or professional technician dedicated to your career? If so, read on! Technician retention is a two-way street. A
This is the third part of our series of articles on setting you up to succeed against all your competition out there. In the first part, we talked about how important it is to train your technicians and service advisors, so that your shop can compete and succeed during tough times. In the
Last time, we talked about how important it is to train your technicians and service advisors, so that your shop can compete and succeed during tough times. Click here if you missed that article. It is equally important to have standard operating procedures in place for your shop, particularly when it comes to crucial workflow