Category: Training

Is Your Service Advisor Selling Everything They Can?

May 16th, 2019 by

Last week, we talked about the most important skills and abilities of a Service Advisor. This week, join us as we cover the facets of the job that are most important for a Service Advisor to master. Vehicle Inspection All shops should be focusing on performing vehicle inspections, and the responsibility for selling those inspections

Finding the Right Service Advisor Can be a Real Nightmare

April 25th, 2019 by

If you’re like most shop owners, you’re always on the lookout for quality talent and you’ve probably tried a number of things to attract the right person. Have you considered your Service Advisor pay plan? We can help with that. Think about these: Writing a Great Advertisement Pay Plans Training Mentoring Performance Reviews Before getting

Preventing Employee Theft

April 10th, 2019 by

It seems that stories about employee theft are in the news more and more. Unfortunately, anyone can become one of these stories; even the best employee can be tempted to steal from his or her employer. The U.S. Chamber of Commerce estimates that 75% of all employees steal at least once, and half of these

Repeat and Referral Customers

March 27th, 2019 by

There is a great principle of marketing that tells business owners that the majority of clients will be either repeat clients or referred clients. This is a wonderful idea, but many owners believe an inaccurate version of this theory. They believe that these repeat or referred clients will come to them without any effort. This

How Do You Create a Succession Plan?

March 6th, 2019 by

For the last few weeks, we’ve been addressing the topic of business continuation planning. So how do you create a succession plan? Firstly, it must be viewed as a process, not an event. Like a well-run relay race, the handing over of a company should be graceful, carefully strategized and well-executed to be successful. Work

Why Don’t Most Businesses Succeed in the Long Term?

February 28th, 2019 by

Closely-held businesses are the backbone of America. About 95 percent of all businesses in America are family or privately held. A 2014 study revealed that there are more than 27 million closely held businesses in the United States, and they account for between 70 and 80 percent of all new jobs. Closely held businesses contribute

Succession Planning

February 25th, 2019 by

Types of Succession Plans As we mentioned in last week’s post, there are two types of succession plans – the What-If Plan, and the Best-Case Scenario Plan. What’s the difference? The What-If Plan What would happen if you were killed or no longer able to work? Though no one wants to think about the What-If

The Successful Succession

February 15th, 2019 by

If you fail to plan, you plan to fail. That’s why it’s never too early to start protecting your business, your family, and your employees. What is the difference between a dream and a goal? While many shop owners dream about selling their shop and retiring, for most, a dream is all it is. Why?

When is Enough Enough?

January 31st, 2019 by

Today I’m going to talk about a pressing question that some of our more successful clients have, and that question is simple: When is enough enough? Basically, these people started out with small shops, and they were motivated, and innovative, and all these things. Today, they’ve really succeeded beyond their wildest dreams. If their 60-