About Us

About RLO Training

Learn About Us and Our Team

RLO Training was founded in 1985 in response to an immediate need for highly effective, industry-specific, and top quality training for automotive service professionals. RLO Training began offering workshops in 1988, and in 1991 Bottom-Line Impact Groups (BLIG) was created. BLIG provides auto repair shop owners with a continuous improvement process and a support network.

In 2004, RLO Training began instructor-led live automotive training online. This is not a recorded video: this is a live auto consultant speaking to multiple students in different locations. Over a decade of experience in this field of information delivery allows our expert automotive instructors to provide the same high-quality and in-depth auto repair shop training, be it online or in person.

We deliver quality training and the Bottom-Line Impact Groups because we see lives being changed.

The shop owner, who hasn’t taken a real vacation in years, now gets to spend two weeks with his wife and kids – and actually enjoy it!

The owner who knows he needs changes in his business, but doesn’t know where to begin, commits to an Action Plan formulated with his supporting members of his Group.

The Service Advisor who is nice to the customers but needs supervision becomes an Advisor who is confident and professional, and is strategically in charge of the conversations with customers.

We are here to provide training and peer support in order to change lives and impact the future of the automotive industry.

Meet Our Team

Dan Gilley


Background: Dan’s automotive career began when he bought, repaired and sold a 1959 Cadillac convertible at age fourteen. Since that time Dan worked as both a technician and service advisor at several independent repair shops and new-car dealerships.

Dan’s real skills were developed as an independent auto repair shop owner for over twenty years. Early in his career Dan became passionate about learning all he could about the auto repair business. He attended seminars, business schools and was a member of RLO’s Bottom-Line Impact Groups™. Dan joined the RLO team in March of 2003 as a full time instructor and coach sharing his passion with others.

RLO Training: In 2010 Dan became President and owner of RLO Training. He continues to passionately work to further the automotive industry and encourage shop owners and their teams in achieving personal and professional best. Dan and his team are continually updating their multiple workshops and creating new, different and specific courses for the industry. Dan strives to maintain RLO Training as the unsurpassed training company to provide the most profound impact on the automotive industry.

Hobbies: Spending time with family and reading

Favorite famous vehicle: 1968 Ford Mustang GT from “Bullitt”

Favorite food: Chicken enchiladas made by Paula

John Wafler


Background: John Wafler has spent all of his working career in the automotive industry and has experienced most every position in an automotive repair facility (yes, he started as a technician back in 1982) and also owned his own automotive repair business for several years. This background, in addition to the post-secondary education he received in Business Management, Marketing, and Computerized Management Systems, gives him a unique perspective on what it takes to be a successful business owner in today’s challenging automotive aftermarket service industry.

John also worked as a Systems Integrator/Franchise Consultant/Management Trainer for Pace Automotive Systems in Canada for seven years and for Horizon Training and Management for the next five years, where he was introduced to RLO Training and the “Series One” Automotive Management Workshops developed by Bob O’Connor.

RLO Training: John started as a Bottom-Line Impact Groups Facilitator with Bob O’Connor back in 2001, and since then has helped hundreds of shop owners achieve high levels of success through his training, facilitation, and coaching.

Hobbies: Outdoor activities, basketball, golf, RC helicopters and airplanes (real and RC!)

Hidden talents: Playing piano, orchard/vineyard skills

What or who inspires you: Shop owners that “get it”, “implement it” and “have success with it!”

Pets: 6 lovely hens and 2 dogs.

Favorite food: Seafood…mmmm!

Tony Zanders


Background: Tony's career began in the late 80's as an apprentice/general clean-up kid at a shop in Boise, ID. In a few short years, Tony realized that he loved fixing cars and had the "knack" to make things work. In 1999, Tony and his wife Becca started their own business, and began applying the many lessons they had learned about business, management, marketing, and administration.

Tony has been involved in much more than his business alone. Over the years, he has participated in multiple community leadership roles, and has served on national boards including the NAPA AutoCare Advisory Council. In 2007, Tony was selected as the first Chairman of the newly formed Car Care Professionals Network (CCPN), and continued in that role until 2009.

RLO Training: Tony has been a member of the Bottom-Line Impact Groups since 2012, and in 2020, Tony joined the team at RLO to become a facilitator. Tony has always held a deep passion to change the way people view our industry, by improving the way we operate and adhere to the highest levels of quality and integrity. He hopes to help businesses across the nation reach their potential by sharing his knowledge and experience to overcome obstacles and grow personally and professionally.

Hobbies/Interests: Spending time with family, traveling, camping and outdoors, helping others by fixing whatever he can.

What or who inspires you: "I am inspired by my parents. Dad served his family over the years by doing whatever was necessary to provide, and by being a very present part of all of our lives. Mom demonstrated such steadfast dedication and love that we seldom knew what sacrifices they had made to give us a good life. I now see our children recognize my effort to serve them, and realize we learned from the best."

Hidden talents: Tony freely refers to his knack of fixing things as a "proximity repair." Whenever he gets around a problem, it seems to just fix itself.

Favorite food: Anything that his wife makes...except fish.

Mark Seawell

Director of Advisor Training

Background: Mark started working in and around the automotive aftermarket industry as a teenager. He was chosen to “step out of repairs and into advising,” and ultimately became a top-rated service advisor with record sales. Mark was given the opportunity to become a store manager, a Multiple Unit Manager, and Sales Trainer. Sales and communication is a passion for Mark.

RLO Training: Mark is the Director of Advisor Training. He takes great pride in the success of his students, and has said on numerous occasions that his driving force is seeing someone do something that they couldn’t do prior to meeting him. He loves a challenge and seeing someone overcome theirs.

Hobbies:Building anything, whatever the medium – Wood, Metal, Tinkertoys, Legos, etc.

What inspires you: When someone has that “Ah-ha Moment.” The lightbulb goes off and it clicks — It is what makes it all worth while.

Family: Youngest of 8. Happily married to his wife Jennifer, and father to three children and a labradoodle.

Favorite Food: A good craft beer, and Mac and Cheese smoked with bacon and a breadcrumb crust.

Rebecca Maiten

Member Services

Job at RLO Training: Rebecca takes care of Kevin’s BLIG and TOPP Group members, and is responsible for RLO Training's social media and web marketing.

Favorite food: Ice Cream

Hidden talent: Musical theatre, Historical costuming

Pets: A terrier mix named Lion and a cat named Nymphadora.