Service Advisor Skills
”This is the only sales class I’ve been to in that last 20 years that had me feeling good and excited to get back to work when I left it.”
-Brian at T&A Performance
Is Your Service Advisor Really Effective?
Does your Service Advisor:
- Properly answer the phone?
- Know how to handle price shoppers?
- Ask for appointments when the phone rings?
- Sell needed services?
Do YOU have time to train them?
RLO Training coaches and trains shops to run smoothly and profitably. Service Advisor Skills is a 12 hour course, offered online over the course of 6 weeks.
Through Service Advisor Skills, your Service Advisors will:
- Polish listening and customer-handling skills and techniques
- Better solve customer complaints
- Boost telephone selling
- Improve customer write-up and follow-through
- Write more profitable repair orders
- Sell diagnostic labor profitably