Selling Diagnostic Repairs Profitably – Part 2

  Today, we are continuing our topic from last week of Selling Diagnostic Repairs Profitably.   “Emotional Bank Accounts” Once a system of tracking time is in place, the next item to address is the “emotional bank accounts” of owners and staff. Service advisors (who are most often owners with a technical background) frequently fail

Selling Diagnostic Repairs Profitably (Part 1)

Most automotive repair shops are still using the same methods to charge customers for diagnosing problems that were used 20 years ago. Big mistake! Most of today’s automotive technicians work diligently to remain technically competent to service and repair their customers’ vehicles. However, many shop owners, managers, and service advisors continue to use outdated techniques

New Year’s Resolutions and What To Do Next

This week, I want to talk about New Year’s resolutions, and what to do next. First of all, forget about New Year’s resolutions. They don’t work. Don’t waste your time. Setting goals is very different from setting New Year’s resolutions, and of course, we talk about how to set goals all the time on this

Year-End Review

Another year is ending but before we go, it is time to stop and take advantage of the two opportunities that transition brings. First, we need to review the past year and evaluate our performance. In fact, it doesn’t hurt to take a little extra time and review the past decade. That will be challenging

If Everyone Is Responsible, No One Is

Often, when you have multiple people working together, some important things can wind up being overlooked or forgotten. This happens a lot in small businesses, because people will say that it’s everybody’s responsibility to do marketing and business development, or it’s everybody’s responsibility to be looking after safety, or it’s everybody’s responsibility to make sure